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| Business correspondence - examples of letters |
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Do you write business letters in English every day? Or are you just learning the basics of official correspondence in business English courses? Our selection of useful phrases and expressions will teach you how to write correct business letters in English and help diversify your speech. Thanks to business etiquette, it is common knowledge that clients should be greeted at the beginning of the letter and goodbye at the end. Do problems begin when composing the body of the letter? How, for example, can you tell customers that the cargo is delayed, or how can you hint that it would be nice to receive money for services rendered? All this can be explained competently if you use the right “blanks” for various situations. With such “blanks”, writing letters will be a simple and enjoyable task. Starting a letter or how to start a correspondence in EnglishAt the beginning of each business letter, immediately after the greeting, you need to explain why you are writing all this. Perhaps you want to clarify something, get additional information, or, for example, offer your services. The following phrases will help with everything:
To confirm... - confirm... Establishing contacts or how to tell your interlocutor how you know about himSometimes it is worth reminding your business partner when and how you last saw each other or discussed your cooperation. Maybe you already wrote a business letter on this topic a couple of months ago, or perhaps you met at a conference a week ago and started negotiating then.
Expressing a request or how to tactfully ask your interlocutor in EnglishIn business letters, sometimes you have to ask your partners for something. Sometimes you need a delay, and sometimes you need additional samples of material. To express all this, business English has its own established phrases.
Complaining in English or how to make it clear that you are not happyUnfortunately, it often happens that we don’t like something. But when writing business letters, we cannot give free rein to our feelings and say with a direct test what we think about the company and its services. It is necessary to use business English and carefully express your dissatisfaction. This way we can keep our business partner and let off some steam. Standard phrases business correspondence that will help with this:
How to convey bad or good news in business letters in EnglishIn business correspondence it often happens that we have to upset clients. It’s worth doing this gracefully so as not to anger your partner even more. Bad news
Good newsFortunately, sometimes everything works out well and we can please our clients with good news
Apologies or how not to anger the client even moreOf course, in business there are often problems. And it’s you who has to apologize for them. Be friendly, put yourself in the position of your interlocutor. Remember that it is better to apologize several times than to lose a valuable client.
Money or how to show your partner that it's time to paySometimes you want to write in plain text that it’s time to pay. But you can’t do this in business correspondence. Instead, we have to use softer constructions, behind which there is still the same tough question.
Politeness in correspondence or how to hint at new meetingsYou shouldn’t say goodbye to your business partners completely. Even after the end of the project, it is better for you to save the relationship for future orders. Catch you laterAt the end of business letters in English, it is often appropriate to remind your partner between the lines when you next expect information from him.
See youAfter a successful order, you should write the customer a short letter in English, informing him that you are not against a new project with him.
Of course, business English is not always easy. Luckily, our selection of business phrases should make your task a lot easier. Now it will take you much less time to compose a letter. So choose the right phrases, add your information and please your boss with beautiful business letters in English.
Before composing a message, you need to remember the difference between the etiquette of a business letter and a personal letter. The most important thing is to maintain a level of confidence when presenting the chosen topic. The addressee is more likely to be imbued with this or that problem and will try to get involved in solving the questions posed if he senses in the lines of the letter live communication. That is why those who know modern business letter etiquette do not include in the text such anachronisms as “based on the fact,” “you must,” or the even more forgotten “I hereby notify.” CharacteristicsThe focus and clear definition of the goal, consistency in the presentation of facts, specificity of proposals and requests, and informativeness of messages about actions and deeds have been preserved in business letters. Business letters began to be written in a more relaxed manner, but open emotional statements, epithets and comparisons were not acquired from the features of personal correspondence; the ancient etiquette of a business letter still prevails here. And only because the purpose of such a message is, as before, to submit a proposal to which a specific response must necessarily follow, the influence of the author of a business letter should be very great, since it encourages the addressee to take actions of a specific nature. Moreover, the text is compiled in such a way that the author’s point of view represents not his own attitude to the problem, but mutually beneficial interests in solving it. Business letter etiquette prescribes not to use the pronoun “I”, as is customary in personal correspondence; here, an emphasis on another pronoun is appropriate - “you”. If a business message is written without errors, printed carefully, the text is placed in accordance with all the rules and existing requirements, and therefore is read not only easily, but also with pleasure, the correspondence will definitely continue. Although even today it is very often necessary to decipher intricately twisted phrases, looking for the subject and predicate in order to get to the bottom of the meaning embedded in them. The rules of business writing are changing very quickly these days. What good form it was to write by hand. Then you could be sure that the message was not a carbon copy. How much personality could be seen in this message, and respect was always added to the relationship between the addressee and the author. It is a pity that this custom has become completely outdated, and almost all letters have now become electronic.
Modern rulesA business letter, a sample of which will be presented below, represents correspondence as a modern civilized act. Today there are no less varied rules that must be followed. Although, compared to the official language that existed in the country about fifty years ago, these rules seem more likely to be nuances or special subtleties. First of all, as dictated by the rules of a business letter, you need to use a greeting before the beginning of the text in a personal address to your addressee. Although now in corporations and any not too small organizations there is an internal communication of the ISQ format, where the answer follows the question, the question follows the answer, and in this quick correspondence calling by name is not necessary every time. However, the correct design of a business letter requires an individual focus, and therefore a personal appeal is necessary. The subject of the letter in modern correspondence is usually placed in a separate field, and it must be filled out adequately, that is, according to the content. Correctly formulating the subject line of the letter is half the success, since it is the first thing the recipient will see. Precise wording will help him tune in in the right way and perceive the information received quickly and in full. And you definitely need to inform the addressee that you have received his answer - this is good form, a show of respect for colleagues and partners, this was done a hundred and two hundred years ago, and even then they were in no hurry to live and knew exactly how to write a business letter. Today you need to respond to messages quickly, which is where email helps - communication is very quick. If it is not possible to respond immediately, you still need to send a message indicating the receipt of the response, indicating the time of the next communication session.
Time and placeIt must be remembered that psychologically the time limit of the response in its critical value is forty-eight hours. This is the case if there is no autoresponder function. When two days have passed, the addressee is already filled with confidence that his letter was left unattended or best case scenario- lost. The rules of a business letter also contain this point: never delay an answer, because this will inevitably lose the client, and the partner will begin to worry and think about breaking off all sorts of relationships. Anyway this is gross violation ethics of business correspondence. If you need to send the same information, you can simply expand the list of recipients. Placing all addresses in one “to” field greatly reduces delivery time, and transparency is maintained in partnerships: everyone who receives the letter sees the generated list. An excellent message for continuing partnerships is the polite phrase “thank you in advance.” How it is written in a business letter and in what part it is placed - everyone decides for himself. Of course, the recipient should see it after the information has already been assimilated and the incentive to action has been given. At the end of the letter, before the contact block - the most the best place for this phrase. By the way, about contact information: it should be in every letter, not just the first one. The author’s phone numbers, position and everything else cannot be forced to look for. The formatting of a business letter does not depend in any way on the duration of the correspondence. The rules must always be followed. And in order not to guess whether the addressee received the letter, there is a request function. Only in this case can you be sure that it has been read. The correspondence history must be saved; you cannot reply with a new message. However, when forwarding the entire communication tape to resolve a particular issue, it is necessary to remember not only subordination, but also confidentiality. If there is personal information in the correspondence, it must be deleted before third parties read it. You are not writing a business letter for pleasure, you need something from the addressee. Therefore, it is correct to start it with an act of politeness - greeting. Doing without it is like opening the door to someone else's office with your foot. How not toElena, I need scans of the contract for the purchase of snow in winter. Better this waygood day, Elena! I need scans of a contract for the purchase of snow in winter. 2. The phrase “Good day”If you are writing a business letter that is not straight out of the 2000s, then choose more modern wording. It doesn't matter that you can't predict exactly when the other person will read the message. The “good afternoon” option is the most neutral, but you can also use the period when you send the letter. A " good time day” leave to the half-dead forums from the past. How not toGood day, anon! Better this wayGood afternoon, Peter! 3. Handling errorsHow not toSorry, bro, but the money was spent on a corporate event, so it’s expensive for us to buy monitors from you. Find out about the discount, it's very important. Better this wayWe are currently not ready to buy monitors at the proposed price. We ask you to make a discount on this order. 12. Lack of correspondence historyIf you are actively chatting with someone, the recipient knows what the conversation is about and can easily return to the beginning of the dialogue by turning the mouse wheel. But when you occasionally exchange emails, the other person may forget who you are and what you need from him. Make the task easier for the person: in one paragraph, remind them what you are talking about. How not toRegarding the issue we discussed in April: the manager approved. Better this wayIn April, we discussed cooperation on launching a rocket into space. You offered to provide part of the fuel in exchange for 20% of the shares of our company. The manager approved the cooperation, we can begin negotiations. 13. Inept handling of email threadsMail services and agents allow you to work with message threads. It is a truly useful tool if handled correctly. But not everyone succeeds. Perhaps you have already become a victim of a mass mailing, the participants of which respond not directly to the author, but to everyone. As a result, a conversation that is uninteresting to you overwhelms you, and you come up with punishments for those who cannot find the right button. At the same time, information that is not intended for prying eyes often ends up in the general information field. The medal has back side: when in an important conversation one of the participants responds not to everyone, but to someone alone. And the recipient is forced to spend a lot of time forwarding letters instead of doing their job. What in business correspondence infuriates you? Share in the comments. Electronic messages make it possible to quickly exchange information over long distances. In terms of the speed of transmission of ideas, this equates them to a telephone conversation. However, emails are stored on email servers and used as printed evidence of our words. Therefore, electronic correspondence requires a responsible attitude. The task becomes more difficult if you communicate in a non-native English language with representatives of other cultures. In the article I will share what to pay attention to in this case, how to avoid mistakes and achieve mutual understanding with foreign colleagues and partners. EtiquetteRegardless of who you are communicating with and in what language, do not forget about the rules of email etiquette.1. Clearly indicate the subject of the letter (Subject). According to a study by the Radicati Group agency, business representatives receive up to 80 emails per day. How to convince someone to read your letter? Create a title that fully reflects the content. The clearer what is being said, the faster the interlocutor will read the message. No: « Idea". Yes: "H ow to boost online sales by 15% by the end of Q4 2017". 2. Use a professional greeting and avoid familiarity. No:"Hey", "Yo", "Hiya". Yes: "Dear", "Hello", "Hi". 3. Re-read the letter before sending. Errors and typos will negatively affect your image in the eyes of your interlocutor. 4. If you are introducing a new interlocutor into the correspondence, briefly describe the background of the issue. Don't force him to scroll down and read all the posts on the topic. Describe the essence of the issue, what was discussed, what you want to say about it. 5. Reply to messages. If you do not have time to conduct research on the topic now, please confirm that the email has been received and indicate when you will be able to address the issue. 6. Don't use red to draw attention to an idea. Red speaks of danger and evokes negative emotions. Use special words and phrases to stand out, not graphics or color:
AudienceEnglish is the universal language of communication between people from different countries. But this does not mean that the correspondence style will always be the same. Let's look at the differences.China, Japan, Arab countriesWhen communicating with colleagues and partners from these countries, especially at the beginning of your acquaintance, use the most polite forms. Begin each letter with a polite greeting and forms of etiquette, for example:
Germany, UKReduce the modality of phrases, but do not give up polite forms and forms of etiquette:
USAOmit the forms of etiquette unless you are communicating with a colleague or partner above you. Be clear about what happened and what you need. The fewer designs with would, could, might, all the better.Africa, South AmericaIf you already know a colleague or partner from these countries, ask how he is doing and how his family is doing. Addressing personal issues is not perceived as bad manners; on the contrary, it helps to establish good relationships.Language principlesLet's consider general principles composing an email.ReduceIn business correspondence there is no place for figures of speech, complex constructions and compound tenses. The main task of the letter is to convey your message without loss. Therefore, anything that might make it difficult to understand should be removed.You may remember John whom we met at the conference, he was in his funny suite and talking aloud. When I asked him recently how he was doing he said he was working on a very interesting project and asked me to assist him.→ You probably remember John, whom we met at the conference, he was still wearing his funny jacket and talking loudly. Recently I asked him how he was doing, and he replied that he was working on a very interesting project and asked me to help him. John Johnson is now working on new partner program for his company. He proposed us to become his subcontractor on the project. → John Johnson is currently working on a new affiliate program for his company. He invited us to become a contractor for this project. Avoid jargonAvoid jargon, even if you are communicating with colleagues who understand the issue. Your correspondence may be forwarded to people who are not familiar with the topic.Pay attention to the title, name and gender of the interlocutorIn Russian, everything is simple: Ivanova is a woman, Ivanov is a man. In English, everything is not so simple. For example, Jody Jonson, is he a man or a woman? The last name doesn't tell us anything. Moreover, both men and women bear the name Jody:
If you are not sure who your interlocutor is, check with your colleagues, find his account in in social networks. Calling Mr Johnson Mrs Johnson will put you in an awkward position. Avoid jokes and personal commentsA strictly formal style is not necessary, but it is important to sound professional.Remove prepositions where possibleA large number of prepositions makes it difficult to understand and creates a “water” effect in the text. For example, instead of The meeting on December 1 about the marketing strategy→ “Meeting on the first of December on the topic of marketing strategy,” write The December 1 Marketing strategy meeting→ “Marketing strategy meeting on December 1st.”Instead of phrasal verbs come up with- come up with, and find out- find out, use their non-prepositional synonyms generate And determine. Avoid exclamation marksConveying emotions through email is difficult. An exclamation in a text is perceived as an increase in tone.If a message has a lot of exclamation marks, they are devalued. The interlocutor will no longer perceive them as a call to pay attention. Limit yourself to five sentencesAccording to Guy Kawasaki, if a message consists of less than 5 sentences, it sounds rude, if more, it is a waste of time.Use short words, sentences and paragraphsThis principle is especially relevant for those who work with mail from a phone or tablet: you need to quickly read the letter, understand and respond, the screen size imposes restrictions. The shorter the text in the message, the faster it will be read.Avoid the passive voiceNo: The information was sentme by Peter→ The information was sent to me by Peter.Yes: Peter sent me this information→ Peter sent me this information. Use listsIf you are interested in a colleague's opinion on an issue and offer him a choice of alternatives, list them in the form of a numbered list. Otherwise, you risk receiving a monosyllabic answer. Yes. The interlocutor wants to quickly respond to the message. It is more convenient for him to say yes, no, or indicate the number of the option he likes. In other situations, lists provide structure and aid comprehension.Set a deadlineIf you need feedback by a specific date, please indicate it in the email. This will discipline the interlocutor, and he will not delay his answer.Letter structureThe email consists of five semantic parts:
GreetingsUse words Dear, Hello, Greetings(if you don’t already know the person you’re talking to) and Hi(closer to informal).MessageThis is the most informative part. In it we communicate information, give details, argue, offer ideas, etc. Let's consider useful phrases for different message types.How to open a messageUse neutral phrases for everyday communication with colleagues and formal phrases for messages to bosses, clients and partners.
How to clarify the deadlineEnter the hour and time zone. Without this, the deadline is blurred and perceived as a wish:Please submit your report (reply) on 10 March, EOB CET→ Please send your report/response by March 10th by close of business CET. How to ask and give detailsWe give the details:Please details: How to report a problem1. To introduce a problem, the verb to flag is often used in the meaning “to indicate, emphasize”:Flagging you about the issue on…→ Pointing out to you the problem with... With this letter, I want to flag one problem to you…→ With my letter I want to point out one problem to you... 2. To clarify or receive comments, use phrases on my/our/your end or from my/our/your side- “from my/our/your side.” 3. Often a noun is used in the context of discussing problems workaround- a way out of the situation, a workaround. How to copy your colleagues1. To ask to be copied, use the phrase CC me, Where Cc acts as a verb “to copy”, i.e. to put in a line Cc. From the word Cc a participle is formed cc'ed- pay attention to the spelling. Phrase I was cc'ed translates as “They made a copy of me.”2. To indicate to your interlocutor that you are adding someone to the discussion, write Adding (name) to the thread- I add (name) to the conversation. 3. Use the @ sign if the discussion is with several colleagues, but you need to address one of them: @Steve, I believe the next step is on you, right?- @Steve, I think the next step is yours, right? How to apologize
How to ask and offer helpWe offer assistance:
NegotiationOften email correspondence is full-fledged business negotiations. To format them, use the following phrases.We express our satisfaction:
We invite: We express our dissatisfaction: How to attach additional materials to a letterIf you are attaching a document to a letter, draw the interlocutor’s attention to this using the following phrases:
ClosingBefore you say goodbye to the other person, thank them for their time, express your willingness to help and/or provide clarification and details.
How to understand abbreviationsPay attention to the abbreviations that foreign interlocutors use in email correspondence, regardless of style:
PartingTo say goodbye, use the following phrases: best regards, regards, kind regards, best wishes, warm wishes, sincerely yours (formally).SignaturePlease provide your first and last name, position and contact phone number. This will give the other person the opportunity to contact you directly and find out the necessary details.TemplatesIf you don’t speak English well or often write the same type of letters, it’s convenient to have several ready-made templates on hand. Let's list some of them.Promotion Announcement Subject Line: Firstname Lastname- New Position I am pleased to announce the promotion of from to . has been with for and has worked in . S/he will be gaining these new responsibilities .
attended
and came to
after graduation Please join me in congratulating on her/his promotion, and welcoming her/him to the New Department/Position. Warm Regards, Subject: First Name Last Name- new position I am pleased to announce the progress (First Name Last Name) from office (Name) per position (Name). (Name) works in a company (Name of the company) (number of years) years in the department (department name). (Name) studied at (name of university) and came to (Company name) after its completion. Let's congratulate together (Name) with a new position and welcome him/her to the new department (department name). Sincerely, Congratulations on your new position Subject line: Congratulations on Your Promotion Dear
, Subject: Congratulations on your new position (Name), congratulations on your promotion to position/department (name of position/department). I learned of your well-deserved promotion through LinkedIn. You worked well in your previous job for many years and deserve the recognition and responsibility of your new position. Hiring (for applicants) Subject line: Welcome! You'll be working closely with me for the first couple of weeks, until you get to know the routine here. I'm looking forward to hearing your ideas. Don’t hesitate to call, text, or email me if you have any questions before your first day. Best wishes, Subject: Welcome! (Name), I am glad that you have accepted the invitation for a position in our company and you will be joining us on September 7th. Welcome! Hiring (for colleagues) Dear Staff: So, if you see a new face on May 1, let know that you are excited about his/her joining our team. has worked at two others companies over the past ten years, so he/she brings a wealth of knowledge about . 's Bachelor's degree is from where he/she majored in . has a passion for . I appreciate you joining me in providing a warm welcome for . With excitement, Dear Colleagues, So if you see a new face on May 1st, let them know (Name) that you are glad to have him/her on your team. (Name) worked in two others (name of companies) companies for the past ten years, so he/she will bring us a wealth of knowledge about (name of area). (Name) has a bachelor's degree (name of discipline) (name of university). (Name) gets carried away (Name). Join me in my warm greetings (Name). With excitement, Leaving the company Dear colleagues Even though I will miss you, clients, and the company, I am looking forward to starting a new phase of my career. Please keep in touch. I can be reached at my personal email address
or my cell phone
. You can also reach me on LinkedIn: linkedin.com/in/firstnamelastname. Best Regards, Dear Colleagues, But even though I will miss you, the clients and the company, I want to start Please stay in touch. You can contact me by personal email (address Sincerely, Birthday If you need to congratulate a colleague on his birthday, it’s useful to have a few stock phrases on hand:
Rescheduling or canceling a meeting/call Hi everyone, Hi all! Dear colleagues Dear Colleagues! Detailed advice on the principles of constructing standard letters and other templates are available at https://www.thebalance.com. Working with languageElectronic communication is not limited to the use of standard phrases and templates. Messages describe a unique problem or situation. If you don’t speak the language well, how can you be sure that the letter is written correctly and in a business style?Use explanatory dictionariesBilingual dictionaries will help if you don't know the translation of a word. But they are of little use when we're talking about about stylistics. Use English explanatory dictionaries: they indicate the style (formal and informal) and describe the situations in which the word is used.Dictionaries from professional publishers for teaching English are available online: https://en.oxforddictionaries.com, http://dictionary.cambridge.org, http://www.ldoceonline.com, http://www.macmillandictionary.com. The shortened version is provided for free, the full version must be purchased, but for the purposes of business correspondence the shortened version is quite sufficient. Structure of a dictionary entry:
Pay attention to the note formal/neutral/informal(formal, neutral, informal), use formal or neutral style words. If the selected word is marked informal, check the synonyms section. Don't ignore the examples, they help you place your chosen word or phrase correctly in a sentence. Use activator dictionariesThese dictionaries are not built on the principle of an alphabet of words, as traditional dictionaries, but on the principle of an alphabet of concepts. For example, you want to convey the concept of “beautiful.” Find the concept beautiful in the activator dictionary. Below it is a list of synonyms for the word beautiful with definitions, examples and explanations of the difference between them. All possible options for expressing the idea “beautiful” are collected in one place, and there is no need to search for each word separately.
Today the dictionary-activator is published under the Longman brand: Longman Language Activator. Check word compatibility using Google searchIf words are combined in a Russian phrase, their joint translation into English is not always correct. Enter phrases in English into a search engine and check if the words appear nearby.Check your text's grammarIf your command of the language is poor, use special services to check grammar and punctuation, for example, Grammarly.ConclusionIf you conduct electronic correspondence with foreign colleagues, partners and clients, but English language If you are not very fluent, use the checklist:
Structure of a business letter Appeal It is located in the header of the letter and contains the position and full name of the addressee. For official business correspondence, the standard address is “Dear”, which is written with a capital letter and in the center of the page. And then there are a lot of options depending on what they write and to whom. Thus, in Russia it is customary to address people by name and patronymic, in companies with a Western corporate culture - simply by name. If you know your partner personally, you can address him like this: “Dear Andrey Petrovich,” if you don’t know, “Dear Mr. Smirnov.” By the way, when addressing a person, the word “Mister” cannot be shortened to “Mr.” And under no circumstances should you write “Dear Mr. A.P. Smirnov.” Either “Andrey Petrovich” or “Mr. Smirnov”. If you are not writing to royalty, representatives religious denominations, presidents and members of parliaments of various countries, consider yourself lucky. There are official conversion formulas for them, and special ones for each rank. Before sending such a letter, carefully check whether the selected message corresponds to the status of the addressee. It is much easier to remember how to write to military personnel: “Dear Comrade Colonel,” even if this colonel is a woman. But the address “Ladies and gentlemen” is secular, and it is better to use it, say, for an invitation to the opening of a fashion salon. If you are inviting someone to a business presentation - for example, of new drilling rigs - then, according to established practice, the common address “Dear Sirs” is used for everyone. In this case, it does not matter that women also work in this organization. Example: to CEO Dear Pavel Ilyich! Preamble Makes up the first paragraph of the letter, which sets out its purpose, the reason that prompted you to write it. After reading the preamble, the addressee must understand the essence of the letter. Example: I am writing to you to express my dissatisfaction with the quality of raw materials for the production of furniture that your company supplies to us, and I count on your actions aimed at quickly changing the situation for the better and compensating for the losses caused to us. Example: Over the past month, starting from the second of June current year, 10-15% of each batch of your raw materials is defective. These facts were properly documented by the specialists of our company. Copies of documents are attached to this letter. The losses of our company due to the receipt of defective raw materials amount to about 1 million rubles. We have been cooperating with Concord LLC for five years now, and so far we have had no reason to complain. In this situation, we insist on full compensation for our losses. If necessary, we are ready to conduct a joint examination of rejected raw materials. Conclusion Necessary for a brief summary of everything written and a logical conclusion to the letter. Example: I am sure that you will understand this situation, and in the near future our cooperation will return to normal. Signature The letter ends with the signature (position + full name) of the addressee, which is preceded by the standard polite form “With respect.” Options are also possible: “Sincerely yours”, “With hope for productive cooperation”, “With gratitude for your cooperation”, etc. When signing a letter, it is important to take into account the rank of the addressee and addressee. The letter addressed to the general director must also be signed by the general director or, at a minimum, his deputy. In this case, the signature must correspond to its decoding: the situation when the deputy director puts a slash next to the director’s last name and signs with his own name is unacceptable. Example: Sincerely, General Director of the Zarya furniture factory A.D. Kiselev P.S Postscript (P.S.) - a postscript at the end of a letter after the signature - is quite rarely used in business correspondence. It serves to inform the recipient about important event, which occurred after the letter was written, or convey to him information that is indirectly related to the topic of the letter. Example 1: P.S. I inform you that the percentage of defects in a batch of raw materials received 3 hours ago has increased to 17%! Example 2: P.S. The head of our raw materials reception department will meet with your specialists at your enterprise tomorrow at 14:00. Applications Attachments are an optional addition to the main text of the letter and therefore are drawn up on separate sheets - each attachment on its own sheet. There are no rules for writing them. Standard phrases for business correspondence Notices · We inform you that the delay in shipment... occurred due to... · We inform you that the plant management has made a decision... · We inform you that your offer has been accepted. · We inform you that we... · We would like to inform you that... · We inform you that, unfortunately, we cannot... Models of expressions explaining motives (The most common phrases at the beginning of a standard business letter) In accordance with the protocol... · In order to strengthen the protection of property... · In response to your request... · To confirm our telephone conversation... · In confirmation of our agreement... · In order to provide technical assistance... Due to the difficult situation... · In connection with joint work... · According to the customer's letter... 1. Third person singular, For example: o The Zarya plant does not object... o The Russian-English joint venture Soyuz K offers... o The Naiv cooperative guarantees... |
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