This publication discusses some errors that occur when working with cash register devices “with data transfer”, and the procedure to take when error messages appear.

Procedure when error messages appear when working with cash register devices “with data transfer”

Cash registers “with data transfer” (fiscal registrars) do not have a special indication on the case that allows you to visually determine whether there is a connection between the computer and the online cash register, and what state the cash register is in: is the cash register shift open or closed.

Therefore, when working with a fiscal registrar, various service messages or error messages often appear in the program. Let's look at some of the most common situations that cause these messages, look at what they may be associated with and what actions need to be taken in a given situation.

Message "Shift not open or expired"

With this message, the system informs that the cash register shift has not yet been opened on the fiscal device.

To fix it you need to do the following:

• save document Check by button Write down ;
• open shift by button Open shift In chapter Bank and cash desk – Cash desk –, and the fiscal registrar will display Shift opening report;

• close fiscal device control processing;
• click in document Check button Accept payment and print the receipt.

Message “The check has already been punched on the fiscal device”

With this message, the program protects against double punching of the same cash receipt.

For example, if you need to fix errors in document Cash receipt transaction type Payment from buyer, for which a check has already been punched, you must:

• based on document Cash receipt enter document Cash withdrawal type of transaction Return of payment to the buyer, for the same amount as the foundation document;
• hold a document Cash withdrawal ;
• punch a check with the type of transaction Return to buyer;
• generate a new correct document Cash receipt .

The message “An error occurred when connecting the equipment: The device could not be connected. Port not available"

This message indicates that the program has no connection with the cash register.

Let's look at the reasons why this error may occur and how to correct them.

• First of all, you need to check whether the fiscal device is turned on and whether power is supplied to it.
• It is necessary to check whether the fiscal registrar is connected to the computer. If the fiscal registrar is connected to a computer (via wired or wireless) local network, you should make sure that the network is working;
• You should check the fiscal registrar connection settings specified in the program.

In this example, the connection port COM6 is specified in the settings. If you search for equipment using the KKM utility , it can be seen that the fiscal registrar uses the COM5 port for connection.

After correcting errors, you must run Device test in the cash register card through the section Administration – Connected equipment – ​​CCP “with data transfer” and make sure that the program has a connection with the fiscal registrar. If the test is successful, the program displays a message "Test completed successfully".

Message “Cashier shift exceeded 24 hours”

Since, according to legal requirements, the duration of a cash register shift cannot exceed 24 hours, the system will not allow cash transactions to be performed until the previous cash register shift is closed using the button Close shift through processing Fiscal device management In chapter Bank and cash desk – Cash desk.

Message “An error occurred while performing the operation: The shift is open - the operation is impossible”

With this message, the system informs that the fiscal registrar is in open shift mode.

To correct the situation, you need to close processing Fiscal device management and proceed to the generation of documents from which cash receipts will be punched. No other special steps are required.

Troubleshooting

The cash register does not respond to keyboard presses:

When pressing the keys nothing appears on the display:

The cash register is turned off - turn on the power.
A command is being processed - wait for the current operation to complete.
The cash register is waiting for confirmation of the operation (on the cash register display: “С–00”) - confirm the operation (key [ 00 ]) or refuse to perform the operation (key [ WITH]).
The cash register is waiting for the section number to be entered (on the display of the cash register in the left digit is the symbol “ With"") – enter the section number or refuse to perform this registration (key [ WITH]).
The cash register has displayed an error code (on the display of the cash register in the leftmost segment – ​​“E”, in the three rightmost segments – XXX – error code): press the [ key WITH].
The cash register is out of order - contact the service center that services this cash register.

The cash register does not enter the mode:

The mode is blocked (for example, the FC buffer is full - the cash register has blocked entry into the registration mode, the FC buffer is not full - the cash register is blocking attempts to print the FC).
Invalid mode number or password - check the mode and password.

The cash register constantly asks for a password (immediately after turning on the power):

The cash register is blocked, so an attempt was made to enter the tax inspector mode, but the wrong tax inspector password was entered - enter the correct tax inspector password.

Nothing is printed on the receipt, the paper is rewound normally:

The thermal paper is not loaded into the cash register machine, or thermal paper that does not meet the technical parameters - replace the paper.
Thermal paper is not loaded correctly - Load the thermal paper correctly.

The cash register displays error E 103 (No paper), but there is paper:

The paper has formed a “wave” - rewind the paper roll so that there is no “wave”.
The printer is out of order - contact the service center that services this cash register.

The printer does not feed paper when you press the [ key. ]:

Printer lever raised - lower printer lever.
The paper is “stuck” - release the paper.
A command is being processed - wait for the current operation to complete.
The cash register is out of order - contact the service center that services this cash register.

When you turn on the power supply of the cash register, nothing appears on the display, the cash register beeps (several times per second), the red indicator lights up:

Battery KKM FULLY discharged - charge the battery.

Note:This effect can appear not only when the cash register is turned on, but also when printing a receipt when the red indicator of the cash register is on.

Initializing tables

Attention! The operation is possible only during a closed shift and only during the first turn on after replacing the core (“CLOCK FAILED!”). To write default values ​​to all fields of all rows of all tables:
1. Turn on the power supply to the cash register.
2. Enter the table initialization mode - sequentially dial [00] and [x].
3. Enter the operator password with system administrator rights - “30”.
4. Confirm entering the password with the [OPL] key.
5. Confirm initialization with the [OO] key.

Technological zeroing of cash registers

Attention! The operation is possible only during a closed shift and only during the first turn on after replacing the core (“CLOCK FAILED!”). Technological reset of cash register is an operation that performs general clearing and initialization of tables:
1. Turn on the power supply to the cash register.
2. Enter the technological zeroing mode - sequentially dial [0] and [PS].
3. Confirm the reset with the [ 00 ] key.
4. The cash register performs general clearing and initializes tables (these operations take several minutes).

Note:During initialization and technological zeroing, the check cliche is deleted, therefore, upon completion of the initialization process or technological zeroing, the cliche must be restored.

Table of symbol codes for CCP "ELVES-MICRO-K"

Transcript

1 KKM ERRORS (excerpts from standard instructions) AMC 100 E PU no paper E NP no purchases E EP there are purchases E OGR amount limit E 24 shift exceeded 24 hours AMC 100F Version 16 (malfunction) Fault code Characteristics RPOM writing error 005 RAM malfunction 006 Information violation in the ROM (checksum mismatch) 009 Malfunction in the TPG print pulse generation circuit 010 No connection with the BFP 011 No free space in the BFP Error when writing information to the BFP Violation of the control information block in the RPOM Malfunction of access via the interface to the EPROM (short circuit of the pins chip) When trying to record a purchase, a distortion was detected in the free space. Error in the cash register number (if the fiscal cash register is damaged, the number is corrupted) Version 18 (malfunction) Code Malfunction characteristics 01 Error writing to EEPROM 02 Error reading from EEPROM 03 Error writing to the clock chip 04 Error reading from the clock chip microcircuits

2 05 Malfunction of RAM 06 Violation of information in ROM (checksum mismatch) 07 Error in writing the product database 08 Error in reading the product database 09 Malfunction in the TPG print pulse generation circuit 10 No connection with the BFP 11 No free space in the BFP Error when writing information to the BFP Violation of the CS of the control information block Hardware malfunction of the I2C interface When recording a purchase in the EZh, non-empty cells were found No cash register number Three faulty entries in the BFP Transition of the clock microcircuit through the century AMC-100K E EE error PFC with EKLZ E 50 no connection with EKLZ E 51 registration mismatch . EKLZ numbers E 52 shifts do not match 0 enter the cash register number (clean FP) Code Characteristics of malfunctions 01 Error writing to EEPROM 02 Error reading from EEPROM 03 Error writing to the clock chip 04 Error reading from the clock chip 05 Malfunction of RAM 06 Violation of information in ROM (checksum mismatch) 07 Error in writing the product database 08 Error in reading the product database 09 Malfunction in the TPG printing pulse generation circuit 10 No connection with the BFP 11 No free space in the BFP 12 Error when writing information to the BFP 13 Violation of the control information block CS

3 14 Hardware malfunction of the I2C interface 15 When recording a purchase, non-empty cells were found in the EZ 16 No cash register number 50 No connection with the EKLZ, the EKLZ is faulty or missing 51 Mismatch of the EKLZ registration number 52 Mismatch of the shift number in the FP and EKLZ 98 3 faulty records detected in the BFP 99 Transition of the clock chip through the century Error codes returned by the ECLZ and their interpretation: Malfunction code Type of ECLZ error: incorrect format or command parameter. ECLZ: incorrect state. ECLZ: accident. ECLZ: CS (cryptographic coprocessor) failure. ECLZ: the temporary resource of use has been exhausted. ECLES: crowded. ECLZ: incorrect date or time. EKLZ: no requested data. ECLZ: document overflow. In case of ECLZ errors 1, 2, 3, 4, 5, 6, the printer displays the command number, ECLZ state, including the state of the flags: State of the flags before ECLZ activation: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = ​​0 Flag_f = 0 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0 State of the flags after closing the archive: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = ​​0 Flag_f = 1 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0

4 KASBI 02F Possible malfunctions and ways to eliminate them During operation, constant monitoring of the condition of the machine is carried out. If any discrepancy or error is detected in the operation of the equipment, a sound signal is issued and a corresponding message is displayed on the indicator. Any pressing of keys not described in the operating algorithm of the machine, violation of the sequence of key pressing, or pressing of two or more keys at the same time does not cause the machine to lock and does not produce any action. To identify possible malfunctions, the machine is equipped with a self-test. When you turn on the cash register, the information is verified and the hardware is tested: checking the keyboard; checking indicators; proper operation of the RAM; reliability of the control information block in the RPOM; reliability of information in program ROM; connection and reliability of information in the MFP Note - Any write operation to the MFP drive and RPOM is accompanied by a control reading with comparison during the entire operating time of the cash register. If one of the tests is completed, the name of the malfunction is displayed on the indicator; if this occurs, the machine is blocked. ATTENTION! If the machine is blocked, you should contact a technical service center (TSC) specialist. Descriptions of the malfunctions are given in Table 1 Table 1 The cashier's indicator displays FP OVERFLOW RAM MALFUNCTION ROM MALFUNCTION The cause of the malfunction was the maximum possible number of shift closures the corresponding microcircuit is faulty the corresponding microcircuit is faulty Cash register operation blocking yes yes yes

5 Table 1 The cashier’s indicator shows TPU MALFUNCTION OSH. ENTRIES IN FP OSH. ENTRIES IN THE RPOM VIOLATED. INF. In FP The cause of the malfunction was incorrect operation of the printing device, information was not written to the fiscal memory or it was distorted, information was not written to the RPOM or it was distorted, unauthorized writing to the fiscal memory. Blocking the operation of the cash register yes yes yes yes During the operation of the cash register, the following warning messages are issued , which serve to draw the operator’s attention to his incorrect actions. In this case, the operation of the machine is not completely blocked. The list of these messages is given in Table 2. Table 2 The cashier's indicator displays NO PURCHASES AMOUNT DEPOSITED! CLOSE SHIFT! OSH SV FIELDS FP The reason for the warning message is an attempt to obtain information when the check buffer is empty, an attempt to change the configuration when the initial amount has been entered, it is necessary to display a control tape on an already existing record about closing a shift, another record is being made NO PAPER! end of paper in TPU no VIOL. INFO THE RPZ IS NOT ENOUGH CASH. NO CASH The cash register is trying to restore data (if the test is successfully completed, further work is possible) an attempt to return amounts exceeding the cash in the cash register; an attempt to return any amounts if there is no cash in the FISKAL cash register. IMPOSSIBLE there are purchases or 16 fiscalizations/re-registrations were carried out Blocking the operation of the cash register no no no no no no no no

6 Table 2 The cashier's indicator shows LOW CASH! NO FISCALIZATION KKM BLOCKED. CHANGE THE PASSWORD Reason for the warning message: an attempt to withdraw amounts exceeding the revenue for the entire period of operation of the cash register (more than the non-zeroable total) The cash register is in a non-fiscal training mode The cash register is blocked by the tax inspector An attempt to record a cashier's password that matches the password of another cashier Blocking the operation of the cash register no no no no LADOGA- F (model version KKM 03) MACHINE BLOCKING During operation, EKKM monitors the correct execution of operations by the user. If the user violates the order of performing individual operations, a sound signal is heard. In some cases, user errors lead to the machine being blocked. At the same time, a blocking message appears on the indicator. Table 12 contains designations of blockages and methods for eliminating them. Table 12. Messages about blocking Designation Type of violation Method of elimination E PU Break (end) of paper Thread the tape or press the TPG of the tape or the TPG is not pressed into the BTP. (see paragraph 4). If the previous document is not completely displayed, press the "TOTAL" key. EGG document NP Attempt to output report Z when the control tape buffer is empty. EGG EP Prohibition of this operation if there are sales in the control tape buffer. EGG 24 The duration of the work shift from the moment the first sale was registered exceeded 24 hours or the control tape buffer overflowed. E ZO The department key is pressed, but will be printed first. To remove the lock, press the “Reset” key. The machine will return to the initial state of the "CASH" mode. Before performing a prohibited operation, you must remove the Z report (see clause 7.2). It is necessary to take a Z report (see clause 7.2)

7 to which sales are prohibited. E OGS The sales amount exceeded the maximum amount allowed for sales to this department. E PP Overflow of department revenue per shift. E NS There is no connection with the PC or the “Running Storage” device E Np The requested product code was not found. E But There is no requested quantity of goods. E BARRIED A ban has been received from the PC or the Operational Storage device to carry out this operation. Press the "Reset" button and enter the allowed amount. Cancel or close the current check and remove the Z report. Check the communication channel with the PC, the connecting cable and the EKKM settings necessary for collaboration with the PC or the Operational Storage device. If errors are detected in the operation of the EKCM, a message with a malfunction code is displayed: E ХХХ The meanings of the malfunction codes are indicated in Table 13; if a malfunction is detected, you must call a service technician.

8 Table 13. Table of fault codes. Code Malfunction characteristics Method of troubleshooting E Violation of information in the ROM or Call the master controller “Master”. E Error writing RPOM Call the master E Failure of the date in the timer Call the master E Faulty recording of the serial number Call the machine master in the BFP or RPOM E Lack of communication with the BFP Call the master E Overflow of the BFP Call the master E Error when writing information to the BFP Call the master E Error in programmable parameters Call a MERCURY 115K technician Error messages Message on Explanation Actions indicator Err 001 I 2 C bus failure Contact service department NENOR ROM Failure of the program checksum Restart the cash register. Contact customer service Err 003 Timer malfunction Enter date and time. Contact the service department NP NENOR Malfunction of the fiscal memory Memory NON NOR Malfunction of the Data Flash Err 006 Faulty or unformatted Data Flash Contact the service department Err 007 Violation of the data structure Err 008 Failure of the timer RAM Err 009 Error during recovery after an emergency shutdown Err 010 Date not programmed Program date Err 011 Incorrect date Err EL01 Parameter error when transferring data to the ECLZ Err EL02 Incorrect status of the ECLZ Err EL03 ECLZ fault message Contact

9 Err EL04 The cryptoprocessor is faulty in the service department Err EL05 The time resource of the ECLZ has been exhausted Err EL06 The ECLZ is full Err EL07 The date/time error of the ECLZ Set the correct date Err EL08 There is no requested data in the ECLZ Clarify the request Err EL09 The ECLZ registers are overflowing Err EL10 The FP and ECLZ data do not match Return happen to the service department Err EL11 EKLZ is not activated or is not the same Err EL12 Shift numbers in the FP and EKLZ do not match EL NENOR EKLZ is not connected or faulty NONOR PU Faulty NBU printing device No receipt tape Refill the paper tape OVERHEATING Print head overheating. Cool the KKM. Pod G Thermal head retracted Move the head. AP Power failure. Battery is low Turn off the machine. Charge the battery Err 025 Receipt buffer overflow Perform OSG Err 026 Incorrect operation Err 027 Operation interrupted Err 028 Input error Err 029 Attempt to sell an item by code in mode 0, or return by code when only a total refund is allowed To continue, press the “C” key, Err 030 Payment or refund: the requested amount is not available Err 032 Critical error in the check buffer Contact the PROV OSG service department The shift has not been closed. Close the OSG shift IN THE BASE The report with cancellation in the database has not been posted. Carry out the OSG in the database of goods or services Err 036 Register overflow Close check. If the error repeats when opening the next check, cancel it. Err 037 Attempt to sell to a closed section Err 038 Mismatch of section and operation types Err 040 Product blocked in the database Err 041 Attempt to sell a fractional part of a piece product in the database Err 042 Server does not respond Err 043 Error in the exchange protocol with the server Err 044 Refusal to process the request by the server Err 045 Invalid product code value > 1000 Err 046 Product not found in the database Err 047 Insufficient money when calculating change Err 049 Tax or tax group not programmed To cancel, press the “C” key Check connection with the PC To cancel, press the “C” key

10 Err 050 Error in the tax database Err 051 FP overflow Err 052 FP error Err 055 Recording error in FP Err 057 Non-fiscal mode Err 058 No ECLZ registration in FP Contact Err 060 Fiscal record damaged service department Err 062 No serial number Err 064 Incorrect time Enter time MICRO 103K (104K) Error messages. E incorrect operator actions. EP incorrect password. P bit overflow. The deposit amount is less than the sale amount. E07 lack of receipt tape. E38 wrong date. E66 shift not closed. Code Name of error Further actions of operator error E01* EKLZ is faulty or not installed Contact the control center E02* Error when testing the RAM area or error -//- control of information in the service area of ​​the RAM E03* Error in the safety of monetary and operational registers Contact the control center E04* Error when testing the processor - // - E05* Error in the checksum when testing the ROM -//- E06* Error in the printing device, the thermal head is open Perform a visual inspection and clean the PU, close the thermal head. If the error persists after switching on, contact the service center. E07 Lack of receipt tape Load a new roll E08* Voltage is removed from the power supply early when the machine is turned off Contact the service center E09* Information error in the area of ​​programmable prices of RAM See paragraph 6.10 E10* Information control error in the roll-up RAM area Contact the program center E11 Shift duration exceeds permissible Execute Z1-report E12* Foreign ECLZ Install ECLZ activated as part of the machine E13 Attempt to enter a date earlier than the last date Enter the correct date

11 E14* her entry in the FP. Timer error, the set date is less than the date in the FP, error when confirming the current date in the Z1 report Mismatch between the serial number of the machine and the serial number of the machine in the FP Contact the central service center Contact the central service center E15* FP is faulty, not installed or not initialized - // - E16 Overflow FP - // - E17 When switching to the fiscal reporting mode, it was not Return to mode Z and the Z1-report was executed, execute the Z1-report E18* Error when testing the FP control circuit and Contact the display center E19* ECLZ is faulty or activated -// - to a non-fiscalized machine E20 The machine is not fiscalized -//- E21 The report “For request for shift results” in Z1 was not printed - Run a report of the results of the shift report E22 The machine has detected an error that blocks the continuation of work Contact the central service center E23 ECLZ new, foreign, previously activated or new -//- E24 No access to the fiscal mode, car without a number Enter the tax inspector password E25 The archive in the previously used ECLZ is not closed Contact the central service center E26 Error when testing the RAM area (in -//- technological mode E27 Closed shift number in FP is not equal to the number -//- of the closed shift in EKLZ E28 The Z1-report number is not equal to the number of the closed shift -//- in EKLZ E29 The Z1-report number is not equal to the number of the closed shift -//- in FP E30 Operation on the machine is prohibited until entered the date or was Enter the correct date, attempt to enter a date earlier than the date of the last entry in the FP E31 No access for the cashier or administrator Enter the password of the cashier or administrator E32 Adjustment of the date and time is prohibited until Z1- Execute Z1 report report (purchase was made) E33 The number of purchases in one receipt is 15 Complete the receipt E34 Overflow of the list of barcodes Delete unused barcodes E35 Checksum error when working with barcodes Delete faulty barcode E36 Fiscalization parameters of financial transactions destroyed Contact the central service center

12 E37 Activation parameters of the ECLZ are destroyed Contact the central service center E38 The date in the timer exceeds the date of the last document See paragraph 10.3 in the ECLZ by an amount more than permissible Errors in the exchange driver of the machine with the ECLZ E50 Capture of the SCL line by the ECLZ exceeds the permissible time Contact the central service center time E51 ECLZ does not confirm reception byte -//- E52 Capture ECLZ of the SCL line exceeds 100 μs during -//- transmission or 300 μs when receiving information E53 Zero procedure length -//- E54 Capture ECLZ of the SCL line exceeds 1.5 s during -//- transmission or 30 s when receiving information E55 Checksum error when reading from EKLZ -//- E59* Exceeding EKLZ timeout time -//- EKLZ flag byte errors E60 Difference between command code and flag t at d=1 -//- E62 Archive closed E63 ECLZ inactivated/activated Contact the control center (inconsistency with the set flag) E64 The “report” flag is not cleared - // - E65 Document is open/closed (inconsistency - // - with the set flag) E66 Shift in ECLZ is not closed See paragraph E67 Incorrigible error EKLZ Contact the central service center E68 The shift number of the end of the period is less than the shift number Specify the correct number for the beginning of the shift period E69 There is no specified shift number in the EKLZ/FP -//- Errors in the response code EKLZ E70 An attempt to close an unopened shift when Contact the Central Service Center is overflowed EKLZ E71 Incorrect format or command parameter Turn off and on the cash register. If it repeats, contact the control center E72 Incorrect state of the ECLZ Contact the service center E73 Failure of the ECLZ -//- E74 Failure of the cryptographic coprocessor (CS) E75 The temporary resource for using the ECLZ has been exhausted -//- E76 ECLZ is full - / / - E77 Incorrect date or time E78 No requested data Specify the correct document number E79 Overflow/negative document total Contact vcto Notes. 1. * - the error is printed onto a tape and blocks the operation of the machine until the problem is eliminated. After eliminating the problem, you need to turn off/on the machine. 2. When two or more keys are pressed simultaneously, a continuous beep is heard.

13 signal with blocking of information input until the keys are released and the indication goes out. 3. If, during the process of issuing a check, the machine detects an error with the code “E71” - “E79”, the message “ECLZ FAILURE - ERR.7X” (x = 2 9) will be automatically printed and the check will be canceled Errors that occur when recording information in the FP When an error occurs, a long beep is heard, and the corresponding error codes are displayed on the indicator in the fifth and sixth digits: 01 - unauthorized entry into the FP; 02 - fiscalization and four re-registrations were carried out; 03 - the FP contains initial information; 04 - information is not recorded in the FP; 05 - an error occurred when entering fiscalization (re-registration) parameters; 06 - more than twenty zones are not suitable for entering information; 07 all ECLZ activations were carried out; 08 error in recording the fiscalization level in the ECLZ activation line. If it is impossible to complete the procedure using the actions described in the operator’s instructions, you must turn off the machine, remove the tape from the tape end sensor, close the thermal head and, by pressing the D key, turn it on. The machine will unlock and write the message “UNLOCKING DD/MM/YY HH:MM” to the ECLZ, which will be printed when the current control tape is requested. In the standard development of the procedure for reprinting a receipt after an emergency power failure, using this technique is prohibited. ORION-100F KSA error codes In case of incorrect operator actions or malfunction of the KSA blocks, an error message in the form No code is displayed on the indicator, sound signal Incorrect operator action 00 Program error 01 Memory error 02 Fiscal memory faulty 03 No paper, lever not pressed 04 The battery is discharged 05 Overheating of the printer is a general sign of an error: + Receipt overflow (exceeding registrations on the receipt) ± Counters overflow or negative result

14 ORION 100K No code, sound signal Incorrect operator action 00 Program error 01 Memory error 02 Fiscal memory faulty 03 No paper, lever not pressed 04 Battery discharged 05 Printer overheating 06 Failure or absence of ECLZ + Receipt overflow (exceeding 20 registrations per receipt) ± Overflow of counters or negative result SAMSUNG 250 Errors 250 Disp./PU External manifestation Disp. Disp. Disp. Disp. Error o0 (+sound message) Error o1 (+sound message) Error o2 (+sound message) Error o3 (+sound message) Message explanation Overflow. The daily GROSS TOTAL limit has been exceeded. The sequence of actions has been violated. Entering the wrong password to access the FP. 3000 entries of Z-reports have already been made in the FP. Corrective actions: Press RESET and run reports with blanking (in Z mode - press the SUBTOTALE key) Press RESET, continue working Press RESET and enter the correct access password to the FP Replace the fiscal memory block (Only reading fiscal notes is possible. Notes Cashier! Cashier! Mechanic! Tax inspector! Mechanic!

15 Disp. Disp. Disp. Disp. Disp. Disp. Disp. PU Error o4 (+sound message) Error o5 (+sound message) Error o6 (+sound message) Error o7 (+sound message) Error o8 (+sound message) Error o9 (+sound message) Error o10 (+ sound message) =VOLTAGE DROP= More than 24 hours have passed since the first registration of the purchase. Write-read failure when accessing the FP after 3 checks! Fiscal memory is disabled Display is disabled No paper Printer is switched off or the paper ribbon is jammed in the printer RAM failure, unauthorized replacement of FP Message every time you turn on reports!) Press RESET and run a daily Z-report by unlocking the cash register! Replace the fiscal memory block (Only reading fiscal reports is possible!) Connect the FP, check the connections of the FP to the processor board. Connect the display, check the connections of the display to the pl. processor Press RESET and insert the paper tape into the printer Connect the printer (fix the printer failure), correct the paper tape Carry out a technological reset (after checking the RAM power supply and changing the FP) Normal message every time you turn on the cash register Cashier! Mechanic! Mechanic! Mechanic! Cashier! Cashier! Mechanic! Cashier! PU = Write error Read-write failure Replace the unit Mechanic!

16 fiscal memory = when accessing fiscal memory FP! Addition for K 11 - EKLZ is disabled (disconnected) from the cash register. This error is accompanied by a message printed on the printer: CONNECT ECLZ; 12 - ECLZ accident; 14 - close the archive: a message about the need to close the ECLZ archive and its subsequent replacement; In the EKLZ connected to the cash register, the archive is closed; 2. To carry out re-registration, replace the ECLZ. The ECLZ is not activated. SAMSUNG4615 Samsung ER-4615RK, Sam4s ER-4615RK errors Display o1 - The sequence of actions is broken. Or a discrepancy in the number of shifts in the FP and in the ECLZ. The cash drawer is open. See mash. option 24. Press RESET, close DYA, continue working. o4 - INCOME and EXPENDITURE operations are not completed. Press RESET, complete the INCOME and EXPENDITURE operations, press TOTAL/CAL 05 - An attempt to complete a multi-check operation without pressing SEPARATE CHECK. Press RESET, TOTAL/CAL Overflow in calculator mode. o7 - Error when programming mode passwords. Press RESET and repeat the programming of the par. dir. o8 - Error when programming date/time. Press RESET and repeat programming. o9 - Read-write failure when accessing the FP. o10 - Z-report checksum failure. o11 - It is necessary to make a Z-report. o12 - Entering an incorrect password to access the FP.

17 o13 - Entering a date prior to an already completed Z-report. o14 - Waiting for the FP access password to be entered. o15 - More than 24 hours have passed since the first purchase was registered. o16 - Attempt to reprogram option 10. (Impossible) o17 - Attempt to correct the date/time when the Z-report was not taken. o18 - Incorrect exit from fiscalization mode. o19 - The daily GROSS TOTAL limit has been exceeded. Press RESET, go to mode. Z, press 100, SUBTOTAL. o22 - RAM failure or unauthorized. FP replacement. o24 - An attempt to apply a discount when selling goods with different taxes. o99 - Enter password, inappropriate. serial number. NB - no paper IF - The movement of the printer carriage is difficult. heads. PO - You need to insert a supporting document into the printer, or the factory password has been reset. numbers during technical zeroing, or the backing document sensor is simply clogged. UBR - Remove the backing document from the printer (or debris from the sensor) PAR - Enter the cashier's password (or press the CASHIER1(2,3,4) key) PAR1, PAR2, PAR3, PAR4 - enter the password accordingly. mode Printout on control panel Error # FP disabled. Error # Attempting to program the manager a second time. number. Error# Attempting to perform the fifth re-registration. Error# 3650 entries have already been made in the FP. Error# Write-read failure when accessing FP. Error# Z-report checksum failure. Error# The daily GROSS TOTAL limit has been exceeded. Press RESET, go to mode. Z, press 100, SUBTOTAL.

18 ----- ECLZ errors o31 - ECLZ is disconnected from the cash register. Accompanied by printing on the printer “Connect ECLZ”. o32 - ECLZ accident. o33 - ECLZ is not activated. o34 - close the archive. o35 - In the EKLZ connected to the cash register, the archive is closed, or for re-registration. required replace EKLZ, or zero total of a check Cash register errors with PTS o20 - overflow of the total for a separate RPLU o24 - you cannot apply a cash discount on sales after registering goods with different taxes. o25 - the setup password for working with the fuel dispenser has not been entered. (in the mode "Reg." 3999 [CONV1]). o26 - you cannot cancel a check by pressing the FULL REVERSE key if the check included RPL registrations. o27 - fuel dispenser is programmed as a department and PLU with the same number. o28 - errors in the department/plu/rplu oven format or errors in the department/plu parameters for the dispenser (no format for the oven, no parameters for the dispenser, etc.). At a gas station it is treated by issuing the “Stop” command to all columns (CONV1, FULL STORNO). o29 - exceeding the permissible amount when calculating the DOSE of filling (calculated DOSE > 999 liters) the RPLU DB is destroyed, the dispenser’s status is invalid, the KKM command in the dispenser is invalid, the return error is 0 liters (dispenser), when manually returning from the dispenser, the remainder of the dispenser failure when paying with a magnetic card does not match the amount of the dispenser is already loaded or there was no sale; the dispenser number is invalid; the dispenser command is not valid for the given dispenser state.

19 227 - error when exchanging with dispensers error when paying with a plastic card error when working with scales error when sending a copy of the receipt. tape the RPLU line is damaged timeout when receiving a command the length of the RPLU is exceeded when receiving from the keyboard the RESET key is pressed when entering from the keyboard the RPLU is missing in the database error when receiving a block error when transmitting a block there is no response within 10 seconds the RESET key is pressed when waiting for a command RPLU is already in DB non-zero totals of the RPLU database overflow of the RPLU database in the cash register, incorrect sequence of commands, unindicated error in the cash register. KKM "SHTRIKH-MINI-K" versions 01 and 02 Errors and malfunctions Error messages Error messages are accompanied by a short sound signal, and the KKM display shows: or ENNN where NNN is the error code, and the bottom line of the display contains a brief description of the error. To clear the error code from the display and return to the POS printer operating mode, press the [C] key. Below is a list of errors that may occur when working with cash register: Code Description 001 Incorrect format or command parameters* 002 Incorrect ECLZ state* 003 ECLZ failure* 004 Cryptographic coprocessor failure * 005 ECLZ use time limit has been exhausted* 006 ECLZ overflow*

20 007 The date or time is incorrect 008 There is no data requested in the EKLZ 009 Receipt buffer overflow 021 Hardware error* (hardware failure of a peripheral device) 022 No installed memory* (register memory not installed, cash register is blocked) 023 Memory not initialized* (memory not initialized registers) 024 Initialization prohibited* (initialization is prohibited until the microbutton on the board is pressed) 025 No FP* (the fiscal memory block is missing or communication with it is broken) 026 Connection error* (connection error via the communication channel with external PC devices, scanner) 027 Lack of paper (the display shows the message “ROLL”) 028 The check is not open (this operation is not possible in the closed check state) 029 Incorrect value (the incorrect value of the entered value is more or less than the acceptable value) 030 The check is open (this operation is impossible in the open check state) 031 Incorrect quantity (incorrect value of the entered quantity) 032 Incorrect price (incorrect value of the entered price) 033 Customer's amount is less than the total of the check (the amount of money entered by the client is incorrectly entered) 034 Discount/markup entered (this operation is impossible, since a discount/markup was entered) 035 Operation prohibited in the table (the operation is prohibited in the cash register programming table) hours have expired (24 hours have ended since the start of the shift, the display shows the message “24 HOURS”) 037 Reversal amount is greater than the check total (the entered reversal amount is greater than the receipt total) 038 Overflow of the goods balance register ( the product balance register is full, further registration of this product is impossible) 039 EKLZ missing* (EKLZ block is missing or communication with it is broken) 040 Cash control violation (cash control violation, for example, the return amount is more than the cash in the cash register) 041 Shift is open (operation or entrance into mode are not possible when the shift is open) 042 The ECLZ number does not match the activation record* (the registration number of the connected ECLZ does not match the number of the last activated ECLZ) 043 The ECLZ is not activated* (the operation is impossible because the ECLZ is not activated) 044 The ECLZ archive is closed* (the operation or entry into the mode is not possible, since the EKLZ archive is closed) 045 The operation is impossible without the EKLZ* 046 Incorrect type of payment 047 KKM is not fiscalized* (the operation is impossible, since the KKM is not fiscalized) 048 The last entry in the FP is incorrect* (the last one is damaged entry into fiscal memory, its contents do not match the checksum) 049 Re-entering a point is not possible (re-entering a point when entering a quantity or amount is impossible) 050 A non-sectional key is pressed (when entering an internal product code, pressing a sectional key is required) 051 Overflow 10 decimal places (an error occurs if the number is exceeded) 052 There is no internal product (registration using internal product codes is not possible due to their absence) 053 Invalid section number (the section number is set incorrectly)

21 054 RAM error* (appears during a RAM test when the power is turned on, if an incorrect value is read from a RAM cell) 055 FP overflow* (there are no free fields left in the fiscal memory for recording shift totals) 056 Discrepancy between FP and ECLZ shift numbers* 057 Activation attempt already activated EKLZ with an open archive 058 Attempt to activate an already activated EKLZ with a closed archive 059 FP alarm* 191 Invalid dispenser number 192 Invalid dispenser command for this dispenser state 193 Incorrect checksum Note 1: When error messages appear, marked with an asterisk “*” , you should call a service center specialist. Note 2: Errors 191, 192 and 193 are present only in POS printer version 02. Note 3: Errors with numbers greater than 200 are returned by an external server program. See the software documentation for a description of these errors. Attention! If errors E048 and E059 occur, the cash register is blocked; after turning off/on the power, error E059 will be displayed on the indicator. In this case, the cash register is blocked due to a FP accident. Problems and their elimination The cash register does not respond to keyboard presses: 1. The cash register is turned off, turn on the power. 2. Some command is being processed, wait until the current operation is completed. 3. The cash register is out of order, contact the service center that services this cash register. When you press the keys, nothing is displayed on the display: 1. The cash register is turned off, turn on the power. 2. Some command is being processed, wait until the current operation is completed. 3. The cash register is waiting for confirmation of the operation (on the bottom line of the “C-00” display), confirm the operation with the [00] key or refuse to perform the operation with the [C] key. 4. The cash register is waiting for the section number to be entered (on the bottom line of the cash register display in the left digit is the symbol “c”), enter the section number or refuse this registration using the [C] key. 5. The cash register displays an error code, press the [C] key. 6. The cash register is out of order, contact the service center that services this cash register. The cash register does not enter the mode: Invalid mode number or password, check the mode and password. The cash register constantly requests a password (immediately after turning on the power): the cash register is blocked because an attempt was made to enter the tax inspector mode, but the incorrect tax inspector password was entered. Enter the correct tax inspector password. Nothing is printed on the receipt, the paper is rewound normally: 1. Thermal paper is not loaded into the cash register, or the thermal paper does not meet the technical parameters, replace the paper. 2. Thermal paper is not loaded correctly. Load the thermal paper correctly.

22 3. The cash register displays the error “Roll” (No paper), but there is paper: the paper has formed a “wave”, wind the paper roll so that there is no “wave”; the printer has failed, contact the service center that services this cash register. The cash register does not rewind the paper when you press the key: 1. The paper is “stuck”, release the paper. 2. Some command is being processed, wait until the current operation is completed. 3. The cash register is out of order, contact the service center that services this cash register. EKR 2102F Possible malfunctions during operation Error messages During operation of the machine, messages may appear informing about cashier errors or malfunctions in the operation of the machine. Error data is shown in Table 1. Table 1 Message Cause Elimination methods In 2nd position Incorrect operator actions Press the reset key for the indicator "C" Incorrect operator actions (attempt to enter more than 10 purchases in one check) and repeat the operation Press the reset key “C” and close the check by pressing the “IT” key. Make your next purchase using the following receipt. In the third overflow of the counter Call the master of the position of accumulated amounts of the National Bank of Ukraine The receipt or insert the paper and control tape has run out, press the “PI” key PU Failure or failure of the printing press the “PI” key. th device If the message does not disappear, call the specialist RES.P? Press “IT”, continue work according to the Cash register is turned on for the first time p AP The battery is discharged Charge the battery (with a built-in battery) If there is a decrease or dips Turn off the machine and

23 networks turn on again LEVER The thermal head is not pressed Press the thermal head and press the "PI" key OVERHEATING Thermal printer overheating Turn off the cash register and let the thermal printer cool down NP NENOR Fiscal pa- Device Turn off the cash register and vymata is not connected or do not call the technician properly RAM Faulty RAM Turn off the cash register and call the technician ROM Faulty ROM Turn off the cash register and call the wizard When you enter the cash register mode or print report mode, the message will appear: PROGRAM THE MASTER DATE. Typical malfunctions and methods for their elimination Malfunctions that arise during the operation of the machine are shown in Table 2. Table 2 Name of the malfunction, manifestation and additional symptoms - Probable cause Elimination methods signs 1. The machine does not turn on - The battery is completely Place the machine on the charger is discharged for 8 h in accordance with the OM 2. The machine has printed a line and beeps when you press any key A check has been opened Press the "C" key and close the check 3. The machine does not extinguish The register is full Call the master daily information and general savings message GHA1 appears 4 The receipt does not come out of Incorrectly installed Insert the receipt hole correctly onto the cash register cover 5. The dispenser does not work - The battery is discharged - Place the machine on the player or hardware charger for 20 minutes and turn it on again. If the problem persists, check the ind.

24 cations. Operating the machine at low temperatures may reduce image contrast and slow down the display response time. 6. The machine has repeatedly discharged battery - Charge or replace it spontaneously or the battery is low. Turns off and turns on - the power supply voltage to the machine and call the master (restarts) or turns off during operation of the EKR 2102K Possible malfunctions during operation Error messages During operation of the machine, messages may appear informing about cashier errors or malfunctions in the operation of the machine . Error data is shown in Table 1.

25 Table 1 Message Cause Elimination methods In the second position of the indicator In the third position Incorrect actions of the operator Incorrect actions of the operator (attempt to break through more than 30 lines in one check) Overflow of accumulated counter amounts Receipt tape has run out Press the reset key “C” and repeat the operation Press the reset key “ C" and close the check by pressing the "IT" key. Make your next purchase using the following receipt. Call a repair specialist NBU PU REZ.P? AP NP NENOR Failure or failure of the printing device The machine is turned on for the first time The battery is discharged (with a built-in battery) When the power supply is low or fails The fiscal memory device is not connected or is faulty The RAM is faulty Insert the receipt tape and press the “PI” key Press the “PI” key ". If the message does not disappear, call a repair specialist Press "IT", continue work according to Charge the battery Turn off the machine and turn on the repair specialist again RAM Faulty RAM repair specialist RAM1 Faulty Additional RAM repair specialist RAM2 ROM INCORRECT COM ECLZ INCORRECT ECLZ STATUS Faulty ROM Incorrect ECLZ command Incorrect time, date Faulty ECLZ of repair specialist repair specialist Reissue the document. If the error occurs frequently, call a specialist to check the reliability of the ECLZ connection. Check that the date and time set in the machine are correct.

26 ECLZ ALARM CS ECLZ ALARM EXHAUSTED ECLZ TIME IS FULL ERROR DATE AND TIME NO DATA REQUESTED ECLZ is faulty ECLZ has ended in use ECLZ overflow time Error when entering date or time There is no requested specialist data in the ECLZ for closing the archive and replacing ECLZ specialist for closing the archive and replacing ECLZ Call a specialist to close the archive and replace the ECLZ Call a specialist to close the archive and replace the ECLZ Enter the correct date and time Repeat the request to read information from the ECLZ indicating the correct range (value) of the sample ECLZ IS FULL Negative document overflow or result Reissue the document If when entering cash register mode or report mode, the message is printed: PROGRAM THE DATE then turn off the machine and invite a machine repair specialist. If in the cash register mode the message is printed: ERROR OF ENTRY IN THE ELECTRONIC JOURNAL, then run a financial (daily) report with cancellation “OSG1”. If the message repeats, turn off the machine and call a machine repair technician. If in the cash register mode or report mode the message is printed: TIMER FAILURE! then reprogram the date. If the message repeats, turn off the machine and call a machine repair technician. If an error occurs that changes the contents of the machine’s cash registers, or during a general clearing operation, the machine’s cash registers are forced to zero (the message “RES.P?” on the indicator), and then restore their values ​​according to the information stored in the ECLZ. When you press the IT key, the following message is printed: DATA FROM ECLZ RESTORED BY OP. X where X is the operator number.

27 If in cash register mode, when the connection between the machine and the ECLZ is broken at the command to complete the document (in the ECLZ the document is completed), the message is printed: THE ECLZ IS MISSING OR FALSE, you must turn off, check the connection of the machine with the ECLZ, and then turn on the machine. If, after turning on the machine, the indicator displays the message: AP, you need to reset the machine, to do this: turn off the machine, remove the shunt connector XS1 according to 2.3, after 30 minutes put on the shunt connector XS1, turn on the machine. The indicator will display: RES P? After pressing the IT key, the data from the ECLZ will be restored. Typical malfunctions and methods for eliminating them. Malfunctions that arise during the operation of the machine are given in Table 2.

28 Table 2 Name of the malfunction, manifestation and additional symptoms 1 The machine does not turn on 2 The machine has printed a line and beeps when any key is pressed 3 The machine does not extinguish the daytime information and the GHA1 message appears 4 The receipt does not come out of the receipt hole on the lid of the machine 5 Does not work indicator 6 The machine repeatedly turns itself off and on (restarts) or turns off during operation Probable cause The battery is completely discharged A receipt was opened The register of general savings is full The receipt tape is installed incorrectly The battery is discharged or the machine is faulty The battery is discharged or the supply voltage is low Methods of elimination Put the machine on charge 8 hours in accordance with the manual Press the “C” key and close the receipt Call a repair specialist Insert the receipt tape correctly 1 Check the operation of the machine from a 220V network. 2 Call a repair specialist. Note When operating the machine in low temperatures, image contrast may deteriorate and the indicator's response time may slow down. Charge or replace the battery. Turn off the machine and call a repair specialist Actions if you encounter emergency operating conditions The following should be considered emergency operating conditions of the machine: - break (end) of the receipt tape; - power failure (power outage). a) break (end) of the receipt tape. If the receipt tape breaks, the message “NBU” appears on the indicator in any mode of processing printed documents.

29 To continue working, insert the receipt tape according to Appendix A and press the PI key. Further actions depend on the operating mode of the machine. If the check tape breaks while you are issuing a check, close the check and press the Pov key to repeat the check. If the check tape breaks during the execution of the daily financial report, after pressing the PI key, it cannot be repeated. It is recommended to first make sure that there is a receipt tape in the machine before filing a report. Note If option 7 (option for setting linked reports) is set to “1” and the receipt tape breaks between reports, then after installing the tape, press the PI key and then the IT key. The next receipt will begin printing; b) power failure (power outage). In the event of a power failure, turn off the machine and, after power is restored, turn it on. Upon turning on the power, and also before running a report with cancellation, the machine checks the values ​​of the cash registers with the information stored in the ECLZ. If a power failure occurs while issuing a check, then after turning on the machine, the check is canceled. If an accident occurred when printing a daily financial report, then after turning on the machine, it enters the cash register mode. Reprint the daily financial report. If an accident occurred at the time of printing the shift closing results from the ECLZ when running a report with blanking, then when the power is restored, printing of the shift closing results from the ECLZ starts again with the message: OFF. POWER SUPPLY EKR 3102K Error messages While working on the machine, messages may appear informing about cashier errors or machine malfunctions. Error data is shown in Table 2.

30 Table 2 Message Cause Methods of elimination OVERRUN.CH Counter overflow Call a repair specialist, reset the accumulated amounts of this counter Insert a receipt tape and NBU The receipt tape has run out, press any “PI” key Press the “PI” key. If the message does not disappear, SBOU PU Failure or printer failure, call a specialist to repair the device. Continue work according to paragraph 2.6. REZ P The machine is turned on for the first time There is no communication with the print controller of the repair specialist EG BPU The fiscal memory device of the repair specialist is faulty or there is no marking of the repair specialist NP NENOR The RAM is faulty or the chip installed is smaller than the required volume of the repair specialist EG RAM Checksum error of the specialist ROM for repair Turn off the machine and allow the faulty hardware timer to cool down the thermal printer EG ROM Thermal printer overheating A.HOUR NONOR OVERHEATING

31 EG EPZU EG HOUR RAM NEUUS EG NP.RAZ EG NP.REC EP NENOR EPZ NO EP REPE Switching between ROM banks does not work Timer malfunction RAM malfunction or RAM size is less than permissible Fiscal memory marking error Error writing to fiscal memory ECLZ does not work The EKLZ number differs from the required one (the EKLZ was replaced without reactivation) The EKLZ overflow, when reactivated, the area in the FP of a repair specialist, a repair specialist, a repair specialist, a repair specialist, a repair specialist, a repair specialist, a repair specialist, is overflowed. Turn off the machine and let the thermal printer cool down Typical malfunctions and methods for their elimination Malfunctions that arise during operation of the machine are given in Table 3.

32 Table 3 Name of the malfunction, manifestation and additional symptoms 1. The machine does not turn on 2. The machine has printed a line and beeps when any key is pressed 3. The machine does not clear the day information and the message OVER.CHE appears 4. The check does not come out of the check hole on the cover of the machine 5. The indicator does not work Probable cause The power supply is faulty The check was opened The register of general savings is full The receipt tape is installed incorrectly The power supply is faulty Methods of elimination Call a machine repair specialist Press the “C” key and close the check Call a machine repair specialist Insert the receipt correctly tape Call a machine repair specialist Actions if you encounter emergency operating conditions The following should be considered emergency operating conditions of the machine: - breakage (end) of the receipt tape; - power failure (power outage). a) break (end) of the receipt tape When the receipt tape breaks, the message appears on the indicator: NBU in any mode of processing printed documents. To continue working, insert the receipt tape according to the recommendations in Appendix A and press the P key. Further actions depend on the operating mode of the machine. If the check tape breaks while you are issuing a check, close the check and press the Pov key to repeat the check. If the receipt tape breaks during the execution of the daily financial report, after refilling the receipt tape and pressing the P key, the printout will continue, but it is impossible to repeat the report. Before filing a report, it is recommended to first make sure that there is a receipt tape in the machine; b) power failure (power outage). In the event of a power failure, turn off the machine and turn it back on after power is restored. If a power failure occurs when issuing a check and the printed line is not completely printed, then after turning on the machine, the message “*POWER EMERGENCY*” will be printed on the receipt, the operation in which the failure occurred will be repeated, after which the cashier can continue performing cash transactions.

33 If a power failure occurred while printing the daily financial report, then when the machine is turned on, the report printing is repeated automatically with the words “*POWER EMERGENCY*”. ELVES-MICRO-K Error messages are accompanied by a short sound signal and the display of the cash register display shows: E HHH, where ННН error code. Press the [C] key to clear the error code from the display and return to the POS printer operating mode. 8 Incorrect price (amount) 10 Incorrect quantity 11 Exceeding the transaction amount in the section 12 Cannot reverse the last transaction 13 Cannot reverse by code (fewer quantities of goods with the specified code are registered in the receipt) 14 Cannot repeat the last transaction 17 Incorrect product code 60 Incorrect tax group 99 Operation canceled 102 Incorrect mode 103 No paper 112 Document in EKLZ closed 113 Document reprint error 114 Zero check amount 115 Accumulation less than refund or cancellation amount 127 Multiplication overflow 128 Operation prohibited in the settings table 129 Check total overflow 132 Check buffer overflow 133 Cash overflow registers 134 The amount deposited by the client is less than the amount of the check 135 The return check has been opened, the operation is impossible 136 The shift has exceeded 24 hours 137 The sales receipt has been opened, the operation is impossible 141 The control tape buffer is not full 150 The check amount for the section is less than the reversal amount 151 Calculating the change amount is impossible 152 There is no money for the cash register payments 153 Shift closed (not opened), operation impossible 154 Check closed, operation impossible 155 Check opened, operation impossible 156 Shift open, operation impossible 160 FP error 161 FP data error 170 There is no data in FP 185 No rights u1076 access to mode (operation) 190 Overflow FP 191 Software error 193 Software failure

34 195 KKM memory not initialized 196 Exchange error with RPOM 197 Clock error 198 I2C bus error (bus busy) 201 No communication 205 Error restoring state after failure (power off) 210 Communication error with ECLZ or ECLZ missing 211 Incorrect command format or ECLZ parameters 212 Incorrect state of the ECLZ 213 Failure of the ECLZ 214 Failure of the crypto-processor ECLZ 215 The temporary resource for using the ECLZ has been exhausted 216 Overflow of the ECLZ 217 Incorrect date or time transferred to the ECLZ 218 There is no requested data in the ECLZ 219 Overflow of the total of the ECLZ document 220 Unknown error 221 Error ka shift number 222 EKLZ is not activated 223 EKLZ is already activated 224 EKLZ archive is closed 225 Shift in EKLZ is open 226 There is no record of activation of this EKLZ in the FP (EKLZ is activated as part of another cash register) 227 This EKLZ is not the last 228 Shift results error 255 The key is not supported in this operating mode of the KKM . “WAB 04RK” ERRORS AND PROBLEMS Error messages Error messages are accompanied by a short sound signal, and the POS printer display shows: EHHH, where ННН error code. Press the [RESET] key to clear the error code from the display and return to the POS printer operating mode. Code Description 001 incorrect format or command parameters* 002 incorrect ECLZ state* 003 ECLZ failure* 004 cryptographic coprocessor failure* 005 ECLZ usage time limit has been exhausted* 006 ECLZ overflow* 007 date or time is incorrect 008 no data requested in ECLZ 009 receipt buffer overflow 021 hardware error* (peripheral hardware failure)

Table 1 Message Cause Elimination methods In the second position Incorrect operator actions Press the reset key “C” and the indicator indicator repeats the operation Incorrect operator actions Press the reset key “C”

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